{"xsrfToken":"2e633a7171ab269c0b1d9f3de2e37ca83320b08d_lout","branding":{"id":"1","key":"cit","name":"CitCom.AI TEF","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#0000ff","headerLinkColor":"#ffffff","headerLinkHoverColor":"#080899","headerLinkHoverBGColor":"#080899","headerBadgeColor":"#080899"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to CitCom.AI TEF Customer Service","sharedPortalName":"Customer Service","userInitialAnnouncementHeader":"Welcome to CitCom.AI TEF Customer Service","userInitialAnnouncementMessageWiki":"<p>The CitCom.AI TEF Customer Service is designed to assist all users of our services, whether new customers seeking guidance or experienced users encountering technical issues.<br> We are here to support you at every step of your journey with our platform</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to CitCom.AI TEF Customer Service","sharedPortalName":"Customer Service","announcementHeader":"Welcome to CitCom.AI TEF Customer Service","announcementMessage":"The CitCom.AI TEF Customer Service is designed to assist all users of our services, whether new customers seeking guidance or experienced users encountering technical issues.\nWe are here to support you at every step of your journey with our platform","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0000ff","helpCenterTitleColor":"#fdbf04","bannerMediaApiUrl":"https://api.media.atlassian.com/file/26e15091-55b2-4eb3-b4c7-9a2ee7288ea2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmUyZjE3MS04MTVmLTQ0ZTUtYTM0OC0wZDBhMGU3YWM3MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2ZTE1MDkxLTU1YjItNGViMy1iNGM3LTlhMmVlNzI4OGVhMiI6WyJyZWFkIl19LCJleHAiOjE3MzIxOTA3OTEsIm5iZiI6MTczMjE5MDE5MX0._ZOsP4hHSxHpwbfQwl_1pW2Vb5QRtD03pN6DZ2mGWjA&client=86e2f171-815f-44e5-a348-0d0a0e7ac72b&height=300&mode=fit","bannerMediaApiFileId":"26e15091-55b2-4eb3-b4c7-9a2ee7288ea2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cit","projectId":10000,"serviceDeskId":1,"name":"CitCom.AI TEF","description":"<p>Welcome to the CitCom Customer Service!<br> What may we do for you today?</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"19","name":"Contact","descriptionHtml":"<p>Please provide your information, and we will contact you as soon as possible.</p>","callToAction":"Contact","introHtml":"<p>Contact details</p>","icon":10511,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[6,4],"key":""},{"id":"7","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[4],"key":""},{"id":"18","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[4],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"5","name":"Open questions","descriptionHtml":"","callToAction":"Open questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"17","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"4","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"9","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[5],"key":""},{"id":"11","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[4],"key":""},{"id":"13","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""}],"reqGroups":[{"id":6,"name":"CONTACT"},{"id":4,"name":"Customer requests"},{"id":5,"name":"Partners access"}],"orderMapping":{"6":[19],"4":[19,5,17,7,18,11,13,2,4],"1":[5],"5":[9,1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TEF","userLanguageHeader":"Customer Service","userLanguageMessageWiki":"<p>CitCom.ai Customer Service is your support center, ready to assist you with any technical issues or queries about our products and services.</p>","defaultLanguageHeader":"Customer Service","defaultLanguageMessage":"CitCom.ai Customer Service is your support center, ready to assist you with any technical issues or queries about our products and services.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmUyZjE3MS04MTVmLTQ0ZTUtYTM0OC0wZDBhMGU3YWM3MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTEzOTEsIm5iZiI6MTczMjE5MDE5MX0.u3q2EpBNSIkQI2uummdmzFFPzk4makUu96twXkNEpMM","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"86e2f171-815f-44e5-a348-0d0a0e7ac72b","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10000,"form":{"name":"Contact","descriptionHtml":"<p>Please provide your information, and we will contact you as soon as possible.</p>","callToAction":"Contact","intro":"<p>Contact details</p>","instructions":"<p>Please provide your information, and we will contact you as soon as possible.</p>","icon":10511,"iconUrl":"https://citcom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10056","fieldConfigId":"10158","label":"Name","description":"Please write your name","descriptionHtml":"<p>Please write your name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10057","fieldConfigId":"10159","label":"Company","description":"Please provide details of your company","descriptionHtml":"<p>Please provide details of your company</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10058","fieldConfigId":"10160","label":"E-mail","description":"Please write your e-mail","descriptionHtml":"<p>Please write your e-mail</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/19","calendarParams":{"firstDay":0,"date":"2024-11-21T12:56:32+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmUyZjE3MS04MTVmLTQ0ZTUtYTM0OC0wZDBhMGU3YWM3MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTEzOTIsIm5iZiI6MTczMjE5MDE5Mn0.yszLXPJni3TOwtXepAWWN4p3Xn2pomrvPsEc49rF5s4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"86e2f171-815f-44e5-a348-0d0a0e7ac72b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}